Controls Link Inc. is committed to a plan of continuous improvement. We strive to deliver the highest quality control systems by continuously improving upon these three aspects: our people, our process, and our structure.

Controls Link Inc. employs people that are highly trained and experienced engineers, programmers and designers. We maintain an aggressive process or successful formula for how a project is done, which assures success. Nurturing the development and the careers of our employees helps guarantee the quality of our systems.

The project management philosophy at Controls Link Inc. is to assign an engineer as manager to each new project. The Project Manager then will lead a team that will design, develop, and implement the project to completion.  But you are not left out of the loop as to how we do it.  In fact, you are an important partner to our success.  All clients are invited to use our in house project tracking software called Project Link™ .  Project Link™ is available 24x7x365 via this controlslink.com website with a secure password.

Project progress is monitored in Project Link™ and on a regular basis by senior management personnel to ensure the job remains on schedule. Any unforeseen problems related to the project are dealt with on a timely basis. To promote effective communication between the project team and Controls Link Inc. clients, Controls Link Inc. utilizes the latest communication technologies including e-mail, voice-mail, mobile phones, fax, and video conferencing all wrapped into the project documentation on Controls Link Inc.’s own Project Link™ .

Controls Link Inc. maintains an in-house Quality Management System (QMS) that utilizes principles found in the quality programs of many of our manufacturing clients. Our QMS system provides the framework through which Controls Link Inc. can guarantee contractual and technical compliance on each and every project.  This includes regular QMRs, or Quality Management Reports, during all phases of a project.

Project Implementation Through Proven Methodology
Controls Link, Inc. employs a structured set of processes to support stages of project life cycle progression - Definition, Implementation, Testing, Commissioning, and Support. Controls Link's practices are proven and assure the most return for our client's investment in automation technology. The result is a technically fine-tuned production control system that embraces change - the one constant in our demanding global marketplace.

The Critical Step
The success of almost every project can be traced to how well it was defined at the outset. Controls Link emphasizes this and insists that our project teams prepare a lucid document that serves as the common understanding for the who, what, how and when questions that are part of an endeavor. Controls Link plans the project thoroughly, so that the desired outcomes will be built into the system.

Assurance Of Compliance
Controls Link adheres to a rigorous standard for system testing that recognizes both the client's objectives as well as our own proof of functional compliance with the specifications. Project test plans are developed early in the design program so that testing can be effectively conducted throughout the effort.

Consistency and Attention to Detail
Once a clear definition is obtained, Controls Link's processes support our project managers to disseminate tasks and execute the work. Structured program design and emphasized awareness of standards promotes consistency and attention to detail. Everything is done with the objective to simplify the effort in the following steps, thereby minimizing the potential for errors. Time expenditures and budgets are monitored constantly, by employing project management tools including our own Project Link™  that are integral with our processes.

Tailoring The Fit
The Commissioning Phase of a project concentrates on the final adaptation of the design into its real world setting. Controls Link's processes strive for minimal field revisions due to electrical or mechanical factors. Our objective is to allow our engineers to concentrate on our client's process during this period so that optimal performance and functionality are achieved.

Maintenance and Adjustment
Controls Link offers continued support for our projects so that these systems will yield peak results as time goes on. The wear and tear of production, ever-changing technology, and the changing demands on the production units demand ongoing servicing of the control systems. This support takes on various forms - onsite, remote, actively scheduled, or as-needed.

CSIA Certification

Being CSIA certified means that our customers will receive the level of quality, performance, and support that they expect. There are more than 200 criteria that span all aspects of business performance.

Controls Link, Inc. utilizes our own project execution software, Project Link. Project Link is a business management software which allows us to see time sheet reporting, purchasing, proposals, and invoicing, as well as how customers' projects are progressing. Controls Link also provides our customers with their own Project Link account so they can view the status of their projects as well.